6. Patient Follow Up
If
the client chooses, Altos will send out statements to all patients with
past due accounts. We will then call patients with a minimum specified
balance to collect the amount and/or make payment
arrangements.
7. Insurance Claims
Altos uses web-based systems, which makes optimum
use of electronic processing for daily claims processing, on-line
electronic "edit" functions, as well as prompt claim-rejection follow-up.
Before any claims are sent out from Altos, they are checked to ensure
accuracy and completeness.
We
will send the claims directly to Medicare, Medicaid and to all other
companies that accept electronic claims and on paper for those companies
that do not accept electronic claims. We immediately receive acceptance or
rejection reports for the electronic claims filed and they are worked upon
to ensure that all claims are accurately & speedily
processed.
8. Insurance Claims’ Follow-Up
Altos provides aggressive follow-up on unpaid and
disputed claims. This includes immediate response to payer claim
enquiries, tracking of multiple insurance plans for correct
reimbursements, and proactive collections.
Altos works with each doctor’s aging reports on a
monthly basis. All accounts over 30 days will be traced by contacting
insurance companies to ensure that all claims are paid in a timely manner.
9. Patient Statements
Altos can generate patient statements daily or on
a schedule defined by the client. This includes maintaining of patient
insurance demographics – initial registration coupled with update
services.
Statements will be sent out to all patients on a
client specified interval. Patient statements will show the status of all
charges, payments, and any claim filing information.
10. Patient/Insurance Telephone Calls
Altos provides personal follow-up with selected
"delinquent account" patients. We do this after aggressive patient account
follow-up to help avoid high collection agency costs. All patient and
insurance company calls on billing, will be handled by a professional
Altos patient account representative.
Altos staff will take the time necessary to
explain the charges, the status of claims, update any information changes
and answer any other billing questions the patients might have regarding
their accounts.
11. Activity and Insurance Reports
Financial Class Activity Report: dollar amount charged for
each financial class (FC) as well as the dollar amount paid and adjusted
off for each FC.
Charge Type Analysis Report: number of charges/charge type
(modality) for each doctor by location.
Daily Posting Summary Report: charges, payments, and
adjustments posted by Medrium each day.
Procedure Mix Activity Report: dollar amount charged for
each charge type (modality) and the payments that have been received for
those charges.
Practice Analysis Report: volume of each procedure and
dollar amount charged for each procedure per radiologist.
Other reports that may be of interest to clients and
can be generated on a customized basis include: